Refund Policy
Last updated: April 13, 2026
1. Refund Eligibility
Driver Mamu strives to provide the best possible service. Refunds may be applicable in the following scenarios:
- Service not provided: Full refund if the cab did not arrive and no alternative was arranged.
- Overcharging: Difference refunded if you were charged more than the agreed fare.
- Advance cancellation: Full refund for cancellations made at least 4 hours before the trip.
2. Non-Refundable Scenarios
- No-shows or cancellations within 4 hours of the scheduled trip.
- Trips completed as booked without service issues.
- Additional charges incurred due to passenger-requested route changes.
- Tolls, parking fees, and permits already paid.
3. Refund Process
- Refund requests must be submitted within 48 hours of the trip.
- Contact us via WhatsApp at +91 93981 11244 or email at drivermamu@gmail.com with your booking details.
- Refunds will be processed within 5-7 business days after approval.
- Refunds will be issued to the original payment method used.
4. Partial Refunds
In cases where the service was partially completed or there were minor inconveniences, a partial refund may be issued at Driver Mamu's discretion after reviewing the circumstances.
5. Contact for Refunds
For refund requests or queries, reach us at +91 93981 11244 (WhatsApp/Call) or drivermamu@gmail.com.